We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We cannot accept returns on undergarments.
ALL PANTIES ARE FINAL SALE
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Make sure to tell us your order number and email associated with your order.
To start a return, you can contact us through our contact form or email.
If your return is accepted, we’ll send you a return address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at our contact page.
Buyers are responsible for return shipping costs. Return address is located in the USA.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will issue a refund for most sizing or color mixups.
TAG SIZING MAY DIFFER FROM THE SIZE CHART TO STANDARDIZE SIZING BETWEEN COUNTRIES
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards or used undergarments.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise you may opt to wait for your item to be processed and a new ones sent to you.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.